Call BARTA Special Services at 610-921-2361
Monday through Friday 8:00 a.m. – 5:30 p.m.
For individuals who are hearing impaired, BARTA encourages customers to use the PA Relay Service. The service can be accessed by calling 711, free of charge.
Trips must be scheduled at least one day in advance. Customers can call up to two weeks before their appointment to reserve a ride. Transportation is generally available Monday through Friday, the earliest is 4:45 a.m. to the latest 12:00 a.m. Saturday the earliest is 5:30 a.m. to the latest 12:00 a.m. Sunday the earliest is 10:00 a.m. to the latest is 7:15 p.m. for trips where pick-up address and destination are located within 3/4 miles of fixed-route bus service. Also, Monday through Friday transportation is available to travel 10 miles outside the county borders of Lancaster and Berks. Please check with the office for the availability of days and times based on where you would like to travel. All “Out of County” trips must be scheduled by 5:30 pm a minimum of two days prior to the appointment, not including Saturdays and Sundays.
Trips may be scheduled up to 14 days in advance. Recurring trips may also be scheduled on a “standing order” basis. A “standing order” would allow your trip to be automatically scheduled each week without further notice to BARTA.
ADA reservations can be made between the hours of 8:00 a.m. to 5:30 p.m., Monday through Friday. BARTA uses an answering machine device to take “ADA eligible” trip requests on Saturdays, Sundays, and Holidays. Saturday, Sunday, and Holiday trip requests must be called into the answering machine between the hours of 8:00 a.m. and 5:30 p.m. Calls received outside of those hours will not be scheduled. It is important to remember that you must be certified as being “ADA eligible” and be taking an “ADA eligible” trip before you can take advantage of the previous day’s advance reservation request.