Detour & Service Alerts 1

Winter Rider Alert Info.

It’s the start of Winter Weather Season!  In the event of a weather event, BARTA may be forced to change some bus routes.  BARTA has designated some definitions to help riders know of typical detours…

Read More
Menu

Persons with Disabilities Program (PWD)

PWD Program – Rural Shared Ride Service

Individuals with a disability are eligible for this program if they need transportation in areas that are not served by fixed-route transportation (mostly rural areas).  If you are already using BARTA Special Services, the Persons With Disabilities Program will not replace your current service and is designed to be the funding source of last resort.

The cost of the service will vary depending on where you are traveling. If eligible for the service, you will receive a discount on the shared-ride service fare. You will be required to have the exact fare when boarding the vehicle. Be certain to ask the amount of the fare when you make your reservation.

VIEW FARE INFORMATION


Eligibility

You are eligible for this program if you are:

An application must be completed to be approved for the Persons With Disabilities Program.  Applications can now be completed online through Find My Ride Apply.

Or to receive an application please call 610-921-2361 and one will be mailed to you. Or print out a copy from the link below.

BARTA will make a determination of eligibility within 21 days of receiving your application for service. If approved, BARTA will issue a letter of approval, which will include instructions on how to use the service. Anyone denied eligibility has the right to file an appeal with BARTA within 60 days of receiving a notice of denial.

PERSONS WITH DISABILITIES APPLICATION


Scheduling Your Trip

Call BARTA at 610-921-2361 or 1-800-383-2278 or visit in person to apply.
For individuals who are hearing impaired, BARTA encourages customers to use the PA Relay Service.  The service can be accessed by calling 711, free of charge.

Monday through Friday, 8:00 a.m. – 5:30 p.m.

Transportation for the PWD program is generally available Monday through Friday between 5:30 a.m. to 6:30 p.m.  Also, Monday through Friday transportation is available to travel 10 miles outside of the county borders of Berks and Lancaster.  Please check with the office for the availability of days and times based on where you would like to travel.  All “Out of County” trips must be scheduled by 5:30 p.m., a minimum of 2 days prior to the appointment, not including Saturdays and Sundays.


General Policies

Personal Care Attendant
You may require the assistance of a personal care attendant to meet your mobility needs. Your attendant will ride for free of charge only if you are certified in advance to travel with an attendant. A companion may travel with you and will pay the same fare as you for each ride. Companions will be allowed to ride if space is available.

Cancellations and No Shows
We understand that sometimes circumstances occur which prevent you from using your trip. Please call and cancel your trip at least one hour before your scheduled pickup. If you fail to call and cancel your trip and do not take your trip as scheduled, it may be necessary for BARTA to charge you a no-show.

Service Animals
Service animals are welcome on our vehicles. For the comfort of other passengers and for health reasons, we cannot allow pets in vehicles.

Complaint Process

A complaint is any issue or dispute or objection you express to us about our agency or about the coverage, operations, or policies.  If you have a complaint or compliment about our services, about how you were treated by our staff or a driver, or about our policies and procedures, please tell us.  If you feel you have been discriminated against for transit services under the Americans with Disabilities Act of 1990 (ADA) please use the ADA Complaint Forms listed below or call us at 610-921-2361 or email at barta@bartabus.com.  We will record your complaint, investigate it and respond to you within five (5) days.  Copies of the complaint, agency responses/resolutions, and corrective action plans will be kept on file.

BARTA ADA Complaint Form
BARTA Spanish ADA Complaint Form