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Policies

Personal Care Attendants

We realize that due to medical reasons, some of our passengers need to travel with a personal care attendant. Contact BARTA Special Services at (610) 921-2361 for information on receiving approval for an attendant.

Other companions may be scheduled to ride with you but may be charged a fare for their ride.


Cancellations and No Shows

We understand that sometimes circumstances occur which prevent you from using your trip. If you are unable to cancel your trip or wave the driver on, it may be necessary for BARTA to charge you for a “no show”. Please call and cancel your trip at least one hour before your scheduled pick-up. Click here for the full No Show Policy.


Service Animals

Service animals are welcome on our vehicles. For the comfort of other passengers and for health reasons, we cannot allow pets in vehicles.


Out of Town Visitor

Customers who are visiting from out of town are able to ride BARTA Special Services if they follow certain guidelines. Click here for more information.


Carry-on Packages

To ensure timely service, customers are limited to 2 shopping bags.  Drivers will assist customers to the front door of their place of residence or to the front door of an apartment building.  If you have more than two shopping bags, you will be required to carry them yourself.  Customers are welcome to bring a collapsible shopping cart to the vehicle.


Complaint Process

A  complaint is any issue or dispute or objection you express to us about our agency or about the coverage, operations, or policies.  If you have a complaint or compliment about our services, about how you were treated by our staff or a driver, or about our policies and procedures, please tell us. You can call 610-921-2361 or email us at barta@bartabus.com.   We will record your complaint, investigate it and respond to you within five (5) days.  Copies of the complaint, agency responses/resolutions, and corrective action plan will be kept on file.